The problem
A client's domain lapsing takes their website and email down; an expired SSL certificate puts a warning on their site. It usually happens because a card on the registrar account expired or the renewal email went to someone who left. If it happens twice a year across your clients and each costs 8 unbillable hours to sort out, at $60£45€54A$86C$85 an hour that's $958£720€857A$1,382C$1,354 a year, about $80£60€71A$115C$113 a month.
What the AI does
Record every client domain, registrar and renewal date in your own documentation or helpdesk system first, with auto-renew switched on at the registrar and a named person checking the list. Then add an HTTPS monitor for each client site in UptimeRobot. Its pricing page says SSL monitoring alerts you 30, 14 and 7 days before a certificate expires, domain expiry monitoring alerts you 30, 14 and 7 days before a domain expires, and SSL monitoring is included only in paid plans.
A worked example
A three-person IT support company in York looks after 30 small business clients, most with their own domain and website. Renewal dates are kept in the company's documentation, and UptimeRobot's Team plan watches every client site as a second line of warning.
Before
Lapsed domains or certificates found when the client rings to say email is down, about 2 times a year
After
Warnings 30, 14 and 7 days ahead for all 30 client sites, on top of the company's own renewal list
What it's worth
About $80£60€71A$115C$113 a month of avoided emergency work, assuming 2 lapses a year at 8 unbillable hours each and $60£45€54A$86C$85 an hour ($958£720€857A$1,382C$1,354 a year). UptimeRobot's Team plan covers 100 monitors for €41 (about $47£35€42A$67C$66) a month on monthly billing, or €35 (about $40£30€36A$58C$56) a month billed yearly. Solo covers only 10 monitors at €10 (about $12£9€11A$17C$17) a month.
How to set it up
- List every client domain with its registrar, who pays, the renewal date and whether auto-renew is on. Record it in your documentation or helpdesk system and have a named person check it.
- Fix the root causes now: switch on auto-renew, update expired payment cards and make sure renewal emails go to a monitored address.
- Add an HTTPS monitor for each client site in UptimeRobot and turn on SSL and domain expiry alerts.
- Send alerts to a shared support address, not one technician's inbox.
- Once a month, compare your renewal list with UptimeRobot's monitors to catch new or missing domains.
What goes wrong
- Monitoring can fail without telling you: a monitor removed by mistake, alerts going to an old address. Check the monitor list against your renewal list every month.
- UptimeRobot is a backup. Your own renewal list, auto-renew and a named person checking it are what keep domains alive.
- The free plan doesn't include SSL monitoring, and Solo's 10 monitors won't cover 30 clients. Price the plan for your real monitor count.
- If you already use Hudu, its pricing page lists website and SSL monitoring and expiry tracking. Check that before paying for both.