Searching…
Small IT support companies lose time to month-end billing, undocumented client setups and write-ups that nobody enjoys. PSA and documentation software can bill contracts, track warranties and keep every client's details findable, while simple forms and alerts catch starters, leavers and expiring domains. A technician still checks anything a client receives.
9 ideastypical cost $44£33€39A$63C$62 a monthtypical saving about $386£290€345A$557C$545 a month
Hudu keeps each client's network details, passwords, assets and how-to guides in one place, so any technician can pick up a job. From about $81£61€73A$117C$115 a month.
Jev tags each support email by type and flags outages and possible security incidents, so they jump the queue. From about $20£15€18A$29C$28 a month, mostly Zapier.
Copilot finds what a client agreed on a migration or office move across Outlook, Teams and files. From about $43£32€38A$61C$60 a month for 2 users, plus Microsoft 365.
Syncro tracks device age and warranty status across your clients, so you can propose planned replacements before laptops fail. From about $258£194€231A$372C$365 a month.
Fathom records quarterly review calls with clients and writes the summary and action items, ready to check and send. From about $16£12€14A$23C$23 a month.
A Tally form clients fill in for each new starter or leaver, sent into your helpdesk by Zapier, so nothing is missed. Free.
ChatGPT, Claude or Gemini turn your technical notes on an outage or phishing incident into a clear report for the client to check. Free to about $27£20€24A$38C$38 a month.
Monthly support contracts invoiced automatically, and Microsoft 365 license counts fed into billing on Syncro Team. From about $358£269€320A$516C$506 a month.
UptimeRobot warns you 30, 14 and 7 days before a client's domain or SSL certificate expires, as a backup to your own records. From about $40£30€36A$58C$56 a month.