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Lone worker welfare checks for security officers

QR-Patrol Pro asks lone officers to confirm they're safe at set times and raises alerts for missed checks and ManDown. From about $176£132€157A$253C$248 a month.

At a glance

  • What it costs$176–209£132–157€157–187A$253–301C$248–295 a month

  • Worth, in extra profit or time saved in the worked example$399£300€357A$576C$564 a month

  • Pays for itselfIn about two weeks

  • Connecting two tools or some setup timeSome setup needed

Figures come from the worked example below, using its stated assumptions. Tool prices checked . How we check prices

The problem

Officers on lone night shifts need someone checking they're safe. In many small firms that's a supervisor phoning each officer every hour. With 4 lone officers on 10 checks a night at 2 minutes each, that's 80 minutes a night, 40 hours a month, and a call that goes unanswered at 3am may not be noticed quickly.

What the AI does

QR-Patrol's Pro version adds welfare checks, ManDown alerts, mobile forms and face verification to the Base guard tour features, which include an in-app SOS button and real-time alerts. Officers confirm at set intervals in the app, and a missed welfare check or a ManDown alert goes to the supervisor straight away. The supervisor's time goes on the alerts that matter instead of routine calls.

A worked example

A security company in Swansea has 4 officers working alone at night on retail and construction sites. It moves them onto QR-Patrol Pro with welfare checks every hour and ManDown switched on.

Before

4 officers at 10 calls a night and 2 minutes a call: 80 minutes a night, 40 hours a month

After

Welfare checks confirmed in the app; the supervisor deals only with missed checks and alerts, about 20 hours a month

What it's worth

About $399£300€357A$576C$564 a month in time saved, if supervisor time on welfare calls halves: 20 hours a month at an assumed $20£15€18A$29C$28 an hour. QR-Patrol Pro for 4 to 9 guards is €182 (about $209£157€187A$301C$295) a month, or €154 (about $176£132€157A$253C$248) a month billed annually.

How to set it up

  1. Write your lone working risk assessment and escalation plan before choosing settings: who responds, how fast, and when to call the police.
  2. Set welfare check intervals per site in QR-Patrol Pro and switch on ManDown alerts.
  3. Test a missed welfare check and a ManDown alert on each site, at night, with the supervisor responding.
  4. Keep a fallback for when the app can't connect, such as a phone check-in at fixed times.
  5. Review alerts and response times monthly.

What goes wrong

  • An app can fail silently: no signal, a flat battery, notifications muted. Test alerts regularly and keep the fallback check.
  • The app supports your lone working procedure; it doesn't replace the duty to assess and manage the risk.
  • Welfare checks and ManDown are on Pro only; Base has the SOS button but not these.
  • A supervisor asleep through an alert makes the system worthless. Make sure alerts reach someone awake.

More ideas for Security companies

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Last updated October 17, 2026.