The problem
New patients fill in a clipboard of history and pain questions in the waiting room, then the front desk types it in and the doctor asks half of it again. At 10 new patients a week, 12 minutes of typing each is about 8.6 hours a month (10 x 12 x 4.3), plus the doctor's repeated questions.
What the AI does
ChiroSpring 360 Pro includes customizable online patient intake forms, intake into treatment note, a check-in kiosk and online appointment requests. New patients complete the forms before they arrive and their answers carry into the treatment note, so the exam starts with the history already there. The doctor still confirms red flags, medications and history in person. HIPAA: intake answers are PHI, so keep them in ChiroSpring, whose terms include a Business Associate Agreement, not in a free form builder.
A worked example
An illustrative example built from typical figures, not a named business.
A two-room clinic in Nashville on the $149£112€133A$215C$211 360 plan sees about 10 new patients a week and upgrades to 360 Pro at $249£187€223A$359C$352 for online intake.
Before
12 minutes typing each paper intake plus about 5 minutes of repeated questions: 8.6 hours of desk time and 3.6 hours of doctor time a month
After
Forms done before the visit: almost no typing, and 43 new-patient histories reviewed instead of re-asked
What it's worth
About $163£123€146A$235C$230 a month of front desk time, against $100£75€89A$144C$141 for the upgrade. Skipping 12 minutes of typing for 43 new patients a month saves about 8.6 hours, at an assumed $19£14€17A$27C$27 an hour. If the doctor also saves 5 minutes per new patient, add about $269£202€241A$388C$380 at an assumed $75£56€67A$108C$106 an hour. Pro also brings claim creation, the kiosk and online appointment requests.
How to set it up
- Upgrade to 360 Pro and rebuild your paper intake as a ChiroSpring form: history, complaint, pain scale, consent and insurance details.
- Send the form link with every new-patient booking, and set up the check-in kiosk for anyone who arrives without it done.
- Place the intake answers in your new-patient exam template so they appear in the note.
- Have the doctor go over the answers with the patient at the exam, especially red flags and medications, and document that review.
- Keep a paper form for patients who can't or won't use the online one.
What goes wrong
- Patients skip questions online. The doctor still confirms anything that matters clinically, especially red flags.
- Pro includes 250 messages a month; form links and reminders share them, and texts over that cost 2¢ each.
- The kiosk tablet needs locking down so the next patient can't see the last patient's answers.