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Online therapy sessions for counselors: video in one place

Run video sessions from Zanda, with links shown in each client's portal, instead of a personal Zoom or WhatsApp account. From about $29£22€26A$42C$41 a month.

At a glance

  • What it costs$20–29£15–22€18–26A$29–42C$28–41 a month

  • Worth, in extra profit or time saved in the worked example$129£97€115A$186C$182 a month

  • Pays for itselfIn about a week

  • Sign up and configure; no technical skills neededEasy to set up

Figures come from the worked example below, using its stated assumptions. Tool prices checked . How we check prices

The problem

Online clients get a video link pasted by hand into an email or text, sometimes from a personal Zoom or WhatsApp account. If you see 12 online clients a week and sending and checking each link takes 3 minutes, that's 36 minutes a week, about 2.6 hours a month (36 x 4.3 / 60), with the risk of a link going to the wrong client.

What the AI does

Zanda runs video consultations through Zoom, with in-app links and telehealth-type locations, and its client portal shows clients their telehealth links. Telehealth Pro costs $9£7€8A$13C$13 a practitioner a month on top of the plan, with 4 free Telehealth Pro sessions a month included, and there are free options too. Online sessions are booked as online, so you stop copying links by hand.

A worked example

A counselor in Leeds sees 20 clients a week, 12 of them online. They move from a personal Zoom account to Zanda Starter with Telehealth Pro, so each online client finds their session link in the portal.

Before

3 minutes a session sending links by hand: 2.6 hours a month

After

About 30 seconds a session to check the booking: about 0.4 hours a month

What it's worth

About $129£97€115A$186C$182 a month of the counselor's time, at an assumed $60£45€54A$86C$85 an hour, against $29£22€26A$42C$41 a month for Zanda Starter and Telehealth Pro. That's 2.5 minutes saved on each of 12 online sessions a week: 30 minutes x 4.3, about 2.15 hours.

How to set it up

  1. Check Zanda's UK pricing page: Starter is $20£15€18A$29C$28 a month for 1 practitioner, and Telehealth Pro is $9£7€8A$13C$13 a month per practitioner.
  2. Set up an online location and appointment type for video sessions, and test a call with a colleague.
  3. At contracting, agree with each online client where they'll be, what happens if the call drops, and how help is reached in an emergency.
  4. At the start of each session, check the client is somewhere private and note their location in case you need to get help.
  5. Don't record sessions. If there's ever a reason to, it needs the client's explicit agreement first.

What goes wrong

  • Online work isn't right for every client or level of risk. That's a clinical judgment you make before offering it, guided by your professional body's guidance on online working.
  • Zanda's page describes its video as HIPAA-compliant, which is a US standard. Ask where UK data is held and get a data processing agreement.
  • 4 free Telehealth Pro sessions a month won't cover a full online caseload, so budget for the $9£7€8A$13C$13.
  • Agree a phone fallback in advance for when a connection fails.

More ideas for Counselors and therapists

Session reminders for counselors: fewer missed sessions

Zanda sends up to three SMS or email reminders per session, and clients can confirm by replying. From about $20£15€18A$29C$28 a month, plus 9p a text.

  • Costs $20–32£15–24€18–29A$29–46C$28–45/mo
  • Worth $309£232€276A$445C$436/mo
  • Pays for itself in a few days
  • Easy to set up

Intro call booking for counselors: no more email tag

New enquirers pick a free 15-minute intro call from your Calendly link, with reminders and a video link. From about $11£8€10A$15C$15 a month.

  • Costs $11–12£8–9€10–11A$15–17C$15–17/mo
  • Worth $258£194€231A$372C$365/mo
  • Pays for itself in a few days
  • Easy to set up

Outcome questionnaires for therapists, scored automatically

Clients fill in outcome measures online before sessions, and Zanda scores them and charts progress. From about $20£15€18A$29C$28 a month.

  • Costs $20£15€18A$29C$28/mo
  • Worth $231£174€207A$334C$327/mo
  • Pays for itself in a few days
  • Some setup needed

Therapy agreements for counselors: signed online

Send your therapy agreement for e-signature before the first session with Legalesign, and keep the signed copy. From about $11£8€10A$15C$15 a month.

  • Costs $11–13£8–10€10–12A$15–19C$15–19/mo
  • Worth $74£56€67A$108C$105/mo
  • Pays for itself in about a week
  • Easy to set up

CPD reflections for counselors, from your own notes

Turn rough notes on training, reading and supervision learning into clear CPD reflections, with no client material. Free, or up to about $27£20€24A$38C$38 a month.

  • Costs Free–$27Free–£20Free–€24Free–A$38Free–C$38/mo
  • Worth $68£51€61A$98C$96/mo
  • Pays for itself in about a week
  • Easy to set up

Last updated October 17, 2026.