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A two-vet practice in Worcester says an AI scribe has cut after-hours note writing, with 89% of its clinicians using it and better quality consultations.
The practice uses Heidi to write clinical notes during consultations. It then began using the tasks feature to handle follow-ups, lab results and callbacks, and started trialling an AI phone system for routine requests.
According to the vendor's write-up, the tool has transcribed 73,734 minutes across 4,090 sessions since July 2025, and 89% of clinicians use it. The owner says the team realised in one day that they could not go back.
The case study is published by the vendor and the figures are not independently checked. The practice says quality and clearer client communication mattered more than time saved. Recording consultations involves personal data under UK GDPR, so clients should be told.
Paste into ChatGPT, Claude or another AI assistant and fill in the square brackets.
I run a [type of practice] in [town] with [number] staff. Draft a short staff briefing and client notice for trialling an AI note-taking tool in consultations, including what is recorded, who checks each note, how long it is kept and how a client can opt out. Show me both drafts before anything is shared.
Source: Heidi Health · 14 Nov 2025. Summarised in our own words; read the original for the full account.
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