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Cut GP note-writing with an AI scribe in a busy Aberdeen practice

An Aberdeen GP training practice says an AI scribe gives each clinician back about one to two hours a day, and that two retiring secretaries were not replaced.

Done with

What they did

The practice uses Heidi to write up consultations, draft referrals during the appointment, and turn follow-ups into tasks instead of paper notes. Secretaries also use it for dictation. GP partners and trainees use it almost all the time; nurses use it less.

How it went

The practice says each clinician saves roughly 1 to 2 hours a day across about 40 patient visits, that notes are fuller, and that two secretaries who retired were not replaced. A GP partner says the tool does not replace staff.

Worth knowing

This is a case study published by the software vendor, and the results are the practice's own claims. Clinical notes are special category data under UK GDPR, so a data protection impact assessment and clinician checking of every note are needed. The practice is an NHS one, so a private clinic's costs and rules will differ.

Try it yourself

Paste into ChatGPT, Claude or another AI assistant and fill in the square brackets.

I run [type of clinic] in [town] with [number] clinicians. Draft a plan to trial an AI note-taking tool for [number] weeks: which clinicians start, which consultation types, how every note is checked by the clinician, patient consent wording, and the UK GDPR points to cover. Show me the plan before we use any patient data.

Source: Heidi Health · 19 Aug 2026. Summarised in our own words; read the original for the full account.

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