The problem
Cattery disputes tend to start with something nobody wrote down: a refund for a canceled Christmas stay, a cat turned away for an out-of-date vaccination, a vet bill. If one disputed 14-night Christmas stay at $20£15€18A$29C$28 a night, $279£210€250A$403C$395 is written off each year, that's money a clear page of terms could have kept.
What the AI does
Write bullet notes on how you work: deposits and when they're refundable, cancellations and peak dates, the vaccinations you require and what happens if a record is out of date, shared pens for one household, vet treatment and who pays, collection times, and what owners should bring. Paste the notes into ChatGPT, Claude or Gemini and ask for booking terms in plain English with numbered clauses, using only your notes. Check every line, compare it with any template your insurer or trade association offers, and have anything unclear checked before owners agree to it.
A worked example
A 10-pen cattery in Northumberland has terms on a photocopied sheet from years ago and had a dispute last Christmas over a canceled 14-night stay.
Before
Old terms, silent on peak cancellations; one 14-night stay at $20£15€18A$29C$28 a night ($279£210€250A$403C$395) written off last year
After
Clear terms agreed at booking; that $279£210€250A$403C$395 is payable as agreed
What it's worth
About $24£18€21A$35C$34 a month, averaged over a year, if clear terms mean one disputed 14-night stay at $20£15€18A$29C$28 a night ($279£210€250A$403C$395) is paid as agreed rather than written off (an assumption). A kept charge carries almost no cost, so it is counted in full. The free plans of ChatGPT, Claude and Gemini are enough; a paid plan at about $27£20€24A$38C$38 a month wouldn't pay back for this alone.
How to set it up
- Write bullet notes under headings: deposits, cancellations, peak dates, vaccinations, shared pens, vet care, collection, what to bring.
- Paste them into ChatGPT, Claude or Gemini and ask for plain-English booking terms with numbered clauses, using only your notes.
- Delete anything you didn't ask for, such as limits of liability or charges you don't make.
- Check the vaccination and shared-pen clauses against your license conditions.
- Have the terms checked, then show them on your booking page and get owners to agree before paying a deposit.
What goes wrong
- Unfair terms, such as keeping the whole fee for any cancellation, can't be enforced under consumer law.
- This is help with wording, not legal advice.
- Don't paste customers' names or the details of a dispute into an AI tool.
- Terms that don't match your booking system's deposit and fee settings confuse owners; make them match.