The problem
Clients run out of the cleanser or SPF you recommended weeks before their next facial, then buy something else online. If 8 reorders a month go elsewhere at $47£35€42A$67C$66 each, that's $372£280€333A$538C$526 a month in retail takings lost.
What the AI does
Fresha lists an online product store on both of its plans: you sell products on your own online store, clients choose delivery or click and collect, and online and in-store stock levels stay in sync so you don't oversell. Add the products you stock with photos and prices, share the shop link in booking confirmations and after facials, and send orders out or set them aside for collection. Describe products in your supplier's own terms and make no health claims.
A worked example
A three-therapist beauty salon in Harrogate already uses Fresha and stocks two professional skincare brands. The owner adds 20 products to the Fresha online store with click and collect and local delivery, and therapists mention the link after each facial.
Before
About 8 skincare reorders a month going to other websites
After
About 8 online orders a month at $47£35€42A$67C$66 worth $372£280€333A$538C$526 in retail takings
What it's worth
About $149£112€133A$215C$211 a month in profit, at an assumed 40% retail margin on $372£280€333A$538C$526 of orders (8 a month at $47£35€42A$67C$66 an assumption). The online store is included in Fresha's plans, so if you already use Fresha it costs nothing extra; otherwise Team is €9.95 (about $12£9€11A$17C$17) per therapist, about $35£26€31A$50C$49 a month for 3, shown in local currency. Card fees and postage come off each order.
How to set it up
- List the products you stock in Fresha with photos, prices and stock counts.
- Turn on the online store and choose delivery, click and collect or both.
- Set postage costs that cover packaging and delivery.
- Add the shop link to booking confirmations and mention it after facials.
- Check orders daily and keep stock counts accurate so online and shelf stock match.
What goes wrong
- Some professional brands restrict online selling by stockists; check your supplier agreement first.
- Online sales give buyers the right to cancel under consumer law, so set out your returns terms clearly.
- Use only the supplier's own product descriptions and claims; don't add promises about skin results.