The problem
When a commercial client's renewal goes to market, the quotes look similar but the wordings don't: unoccupancy conditions, security requirements, subsidence, business interruption periods. If a broker moves 10 clients a month to a different insurer and comparing the wordings takes 2 hours each, that's 20 hours a month.
What the AI does
Claude compares long documents loaded together in one chat: up to 20 files, with PDFs of up to 1,000 pages. The broker uploads the current and proposed policy wordings, schedules and endorsements and asks for a table of differences in cover, exclusions, conditions, excesses and limits, each with the section and page in each wording and the exact words. The broker checks every row against the wordings, decides which differences matter for this client's demands and needs, and writes the recommendation. Schedules name the client, so the firm uses the Team plan, which doesn't train on business data by default. The recommendation is the broker's, under the FCA's rules.
A worked example
A four-person commercial insurance broker in Ipswich moves about 10 clients a month to a different insurer at renewal. Two account handlers use Claude Team to compare the current and proposed wordings, then check the table before advising.
Before
2 hours comparing wordings for each of 10 clients: 20 hours a month
After
About 50 minutes each, including checking every row: about 8.3 hours a month
What it's worth
About $621£467€556A$897C$878 a month in time saved, against about $40£30€36A$58C$56 to $51£38€45A$73C$71 for two Claude Team seats. 70 minutes saved on each of 10 renewals is about 11.7 hours, at an assumed $53£40€48A$77C$75 an hour.
How to set it up
- Have the compliance officer approve Claude Team for client documents, then set it up for the two handlers: $20 (about $20£15€18A$29C$28) per user a month billed annually, or $25 (about $25£19€23A$36C$36) billed monthly, minimum 2 users.
- Upload the current and proposed policy wordings, schedules and endorsements for the client in one chat.
- Ask for a table of differences in cover, exclusions, conditions, excesses and limits, with section, page and exact wording from each.
- Check each row against the wordings and endorsements, and mark the differences that matter for this client.
- Write the recommendation and the demands and needs statement yourself, and keep the table on the client file.
What goes wrong
- Claude can miss an endorsement that changes the wording or misread a condition. Nothing goes to the client until the broker has checked the source.
- Wordings refer to schedules and endorsements; any not uploaded aren't in the comparison.
- Free and Pro are personal plans where training is opt-out. Client schedules belong on Team, which needs at least 2 users.
- Recommending cover is regulated by the FCA. A table of differences isn't advice; the broker's recommendation is.