The problem
A roof replacement is a big decision, and homeowners go quiet while they get two more bids. Follow-up calls happen when someone remembers, which in a busy month is never. On 25 estimates a month, if a timely nudge would win 1 more $8,000£6,015€7,158A$11,549C$11,308 roof every two months, that's about $4,000£3,008€3,579A$5,774C$5,654 of work a month walking away.
What the AI does
Jobber's Connect plan adds automated quote follow-ups, client reminders and QuickBooks Online sync. Once a quote is sent, Jobber follows up automatically if the customer hasn't approved it, so the estimator only has to call the ones who reply or the big jobs that stay quiet. Customers can approve quotes online, and an approved quote becomes a job you can schedule.
A worked example
An illustrative example built from typical figures, not a named business.
A two-crew roofing company in Columbus, Ohio sends about 25 repair and replacement estimates a month. The owner, the office manager and one estimator move onto Jobber Connect (5 users, $149£112€133A$215C$211 a month billed yearly) and turn on automatic quote follow-ups.
Before
25 estimates a month, followed up only when someone remembers
After
Every estimate gets automatic follow-ups; about 1 extra $8,000£6,015€7,158A$11,549C$11,308 roof every two months
What it's worth
About $1,000£752€895A$1,444C$1,414 to $2,000£1,504€1,789A$2,887C$2,827 a month in profit, at an assumed 25% margin on $4,000£3,008€3,579A$5,774C$5,654 to $8,000£6,015€7,158A$11,549C$11,308 of extra work (one $8,000£6,015€7,158A$11,549C$11,308 roof every two months, or one a month). That is against $149£112€133A$215C$211 a month for Jobber Connect with 5 users billed yearly, or $199£150€178A$287C$281 with no commitment.
How to set it up
- Choose Jobber Connect: 1 user is $99£74€89A$143C$140 a month billed yearly, up to 5 users $149£112€133A$215C$211 or $199£150€178A$287C$281 with no commitment.
- Turn on automated quote follow-ups and check which channels and timing the settings offer. Write the message in your own voice: the address, the estimate, how long the price holds and who to call.
- Before any follow-up texts go out, make sure the estimate request form asks for permission to text, and that each message lets people reply STOP. Ask Jobber how its texting number is registered for A2P 10DLC.
- Have the estimator review and approve every estimate before it's sent; automation only handles the reminder.
- Each Monday, look at estimates over $8,000£6,015€7,158A$11,549C$11,308 that are still open and call those homeowners yourself.
What goes wrong
- Core, the cheapest plan, doesn't include automated follow-ups. The price here starts at Connect.
- Jobber prices by user. Every extra user beyond the plan's count is $29£22€26A$42C$41 a month, so check who really needs a login.
- Under the TCPA, texts that push a sale need prior express written consent. Keep the follow-up factual and stop the moment someone says no.
- Follow-ups won't rescue a slow estimate. If the estimate goes out a week after the inspection, the homeowner may already have signed with someone else.