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Customer portal for window cleaners: answers without a call

Customers check when they're next due, update payment details and request quotes online, without texting you. From about $44£33€39A$63C$62 a month per user.

At a glance

  • What it costs$44£33€39A$63C$62 a month

  • Worth, in extra profit or time saved in the worked example$144£108€129A$207C$203 a month

  • Pays for itselfIn about two weeks

  • Sign up and configure; no technical skills neededEasy to set up

Figures come from the worked example below, using its stated assumptions. Tool prices checked . How we check prices

The problem

A window cleaner's phone buzzes all day: when are you next due, can you do the conservatory roof, I've got a new card. If 20 of those a week each take 4 minutes to answer, often from the top of a ladder, that's 80 minutes a week, about 5.7 hours a month (80 × 4.3 = 344 minutes).

What the AI does

Squeegee's customer portal gives each customer a web page where, on the Ultimate plan, they can view upcoming appointments, review past jobs, update their profile and payment details, request a quote and use live chat. The portal itself and payment-detail updates start on Advanced; the rest needs Ultimate. Quote requests arrive in the app, so an extra job like gutters or a conservatory roof doesn't get lost in a text thread.

A worked example

A one-person window cleaner in Lincoln with about 350 customers moves to Squeegee Ultimate ($44£33€39A$63C$62 a month excluding VAT) and puts the portal link on every invoice, the van and the next batch of leaflets.

Before

About 20 texts and calls a week asking dates, balances and prices

After

About 5 a week; most customers check the portal or request quotes there

What it's worth

About $144£108€129A$207C$203 a month of time saved, from 15 fewer messages a week at 4 minutes each (4.3 hours a month) at $33£25€30A$48C$47 an hour. That is against $44£33€39A$63C$62 a month for one Squeegee Ultimate user.

How to set it up

  1. Move to Squeegee Ultimate, the plan with quote requests and upcoming appointments in the portal.
  2. Log in as a test customer to see exactly what customers will see.
  3. Put the portal link on invoices, the van, your Google profile and leaflets.
  4. For the first month, when someone texts a question the portal answers, reply with the answer and the link.
  5. Check quote requests in the app every day and reply within a day.

What goes wrong

  • Plenty of round customers never log in to anything. Expect the texts to fall, not stop.
  • Ultimate is $44£33€39A$63C$62 per user a month, so with two workers it's $88£66€79A$127C$124 even if only you use the portal.
  • The portal only shows what's in Squeegee. Keep dates and balances up to date or customers see the wrong answer.
  • Only offer live chat if someone will answer it during working hours.

More ideas for Window cleaners

Price rises for window cleaners: the whole round in minutes

Raise prices across the round in bulk, scheduled ahead, with every customer told automatically. From about $44£33€39A$63C$62 a month per user.

  • Costs $44£33€39A$63C$62/mo
  • Worth $273£205€244A$394C$385/mo
  • Pays for itself in about a week
  • Easy to set up

Route planning for window cleaners: less driving each day

The app works out the most efficient order for the day's jobs, from your own start and end points, and opens it in your maps app. From about $21£16€19A$31C$30 a month.

  • Costs $21–25£16–19€19–23A$31–36C$30–36/mo
  • Worth $221£166€198A$319C$312/mo
  • Pays for itself in about a week
  • Easy to set up

Team rounds for window cleaners: send each worker their day

Assign rounds to each worker in two clicks, with default assignments for regular work and a live view of progress. From about $25£19€23A$36C$36 a month per user.

  • Costs $51£38€45A$73C$71/mo
  • Worth $239£180€214A$346C$338/mo
  • Pays for itself in about a week
  • Easy to set up

Direct Debit for window cleaners: paid when the job's done

Customers set up a Direct Debit once and are charged after each clean, plus 1% + 20p a payment in fees. From about $21£16€19A$31C$30 a month.

  • Costs $142–160£107–120€127–143A$205–230C$201–226/mo
  • Worth $325£244€290A$468C$459/mo
  • Pays for itself in about two weeks
  • Some setup needed

Making Tax Digital for window cleaners: file from the round

Send Making Tax Digital quarterly updates from Squeegee, where the round's income already sits, and log expenses as you pay them. From about $21£16€19A$31C$30 a month.

  • Costs $21–25£16–19€19–23A$31–36C$30–36/mo
  • Worth $100£75€89A$144C$141/mo
  • Pays for itself in about a week
  • Some setup needed

Hazard notes for window cleaners: every risk on the job

Record hazards like power lines, conservatory roofs or busy roads on each job, so whoever cleans it sees them first. From about $25£19€23A$36C$36 a month per user.

  • Costs $76–132£57–99€68–118A$109–190C$107–186/mo
  • Not measured in money
  • Not a money saving
  • Easy to set up

Last updated October 17, 2026.