The problem
Injured clients call to ask where their case stands, and Spanish-speaking clients often have to wait for the one bilingual person in the office. If 40 of a firm's open cases have Spanish-speaking clients and each calls 3 times a month for a 12-minute update routed through that person, that's 1,440 minutes, 24 hours a month, and the calls pile up whenever she's out.
What the AI does
CASEpeer Pro adds two-way texting from the firm's number and 8am IQ's Writing Assistant, which CASEpeer says works in notes, tasks and text messages and translates English into Spanish. At each milestone (treatment finished, records requested, demand sent, offer received) the case manager writes a short factual update in English, has 8am IQ translate it, and the bilingual paralegal checks the Spanish before it is sent. Clients reply by text and the thread is saved in the case. Updates report facts and next steps only; any question about what an offer means or whether to accept it goes to the attorney by phone, as the state bar's rules on communication and advice require.
A worked example
An illustrative example built from typical figures, not a named business.
A personal injury firm in Phoenix with two attorneys, four case managers and one bilingual paralegal has about 120 open cases, 40 with Spanish-speaking clients. It upgrades its five CASEpeer seats from Basic to Pro, sends one translated update a month to each of those clients, and the paralegal checks each text.
Before
3 calls a month from each of 40 clients at 12 minutes: 24 hours a month through one person
After
One checked update text each, 5 minutes, and a third of the calls: 3.3 hours of texts plus 8 hours of calls
What it's worth
About $380£286€340A$549C$537 a month of staff time, against $200£150€179A$289C$283 a month to move five seats from Basic to Pro. From 24 hours down to about 11.3 is 12.7 hours a month, at an assumed $30£23€27A$43C$42 an hour. Pro is $130£98€116A$188C$184 per user a month, $40£30€36A$58C$57 more than Basic, so a firm new to CASEpeer pays $650£489€582A$938C$919 for five users. Two calls in three avoided is an assumption to test on your own caseload.
How to set it up
- At intake, record each client's preferred language and get written consent to receive texts at their cell number, with the STOP wording your texting terms use.
- Ask CASEpeer how A2P 10DLC registration for the firm's texting number is handled and whether there is a fee, since the site doesn't say.
- Write short English templates for each milestone that state facts and next steps only, with no medical details or settlement figures.
- Have 8am IQ translate each update and have a bilingual staff member read the Spanish before it is sent.
- Route any reply asking for advice, about an offer or about settling to the attorney the same day.
What goes wrong
- Machine translation can get legal terms wrong; "demand" or "lien" translated literally can confuse a client. Keep a checked glossary and never send an unchecked translation.
- Texts can be read by anyone holding the client's phone. Keep details minimal to protect confidentiality under your state's rules of professional conduct, and offer a call for anything sensitive.
- CASEpeer says 8am IQ is only on Pro and Advanced. On Basic there is no texting or translation, and every user needs a Pro seat.
- An update that sounds like a promise ("your case is worth more") can breach advertising and communication rules. Templates should report what happened, not predict outcomes.