Visit reminders for electricians: fewer wasted trips

Driving across town to a panel upgrade estimate and finding nobody home costs the trip and the slot. If 4 visits a month go that way and each wastes 1.5 hours, at $60£45€54A$87C$85 an hour (if your time is worth that), that's $360£271€322A$520C$509 a month before the lost job.

Kickserv's Start plan includes automated email and text reminders, scheduling with calendar views, time tracking and an embeddable contact form for your website. Customers get a reminder before the visit, so they can confirm, reschedule or make sure someone's home to open the panel room or garage.

An illustrative example built from typical figures, not a named business.

A two-electrician company in Tampa, Florida books about 70 visits a month and has about 4 no-access trips a month. They move their schedule into Kickserv Start and turn on email and text reminders for every visit.

About $270£203€242A$390C$382 a month in time saved, against $60£45€54A$87C$85 for Kickserv Start. That's 3 fewer wasted trips at 1.5 hours each, at an assumed $60£45€54A$87C$85 an hour.

1. 1Sign up for Kickserv Start ($60£45€54A$87C$85 a month, up to 5 users).
2. 2Enter every visit in Kickserv with the customer's cell number and email, and turn on automated reminders.
3. 3Write the reminder to say what you need: someone home, access to the panel, pets put away, and how to reschedule.
4. 4Record each customer's consent to texts when they book, and keep reminders to the visit itself; marketing texts need prior express written consent under the TCPA.
5. 5Track no-access trips for two months to see whether reminders are working.

• Kickserv's pricing page doesn't say how far ahead reminders go or whether customers can reply to them. Check the settings and test one on your own phone.
• Reminders don't help if the number on file is a landline or out of date. Confirm the cell number when the visit is booked.
• Start covers 5 users. A sixth user means Run at $119£89€106A$172C$168.