The problem
The phone rings while the advisor is at the counter with a customer and the techs are under cars. Many callers who reach voicemail just call the next shop. If 10 calls a week go unanswered and 3 of those callers were ready to book a $380£286€340A$549C$537 repair, that's about $4,900£3,684€4,384A$7,074C$6,926 a month of work at risk (3 x $380£286€340A$549C$537 x 4.3).
What the AI does
AutoLeap AIR answers calls 24/7 in a natural voice, gives your hours, directions and set answers on pricing, and collects the caller's name, number and vehicle details. It works with any shop software; for AutoLeap users it puts appointment requests straight onto the calendar. During business hours it can forward callers who need a person. Every call gets a transcript and summary in the AIR Portal for the advisor to follow up.
A worked example
An illustrative example built from typical figures, not a named business.
A five-bay shop in Indianapolis with one service advisor misses about 10 calls a week at busy times, plus evening calls. The owner sets AIR to pick up when the advisor doesn't answer and after hours.
Before
About 10 missed calls a week; around 3 would-be $380£286€340A$549C$537 jobs going elsewhere
After
Every call answered; about 2 extra jobs a week booked from AIR's requests
What it's worth
About $1,471£1,106€1,316A$2,124C$2,079 a month in profit, at an assumed 45% margin on $3,268£2,457€2,924A$4,718C$4,619 of extra work (2 jobs a week at $380£286€340A$549C$537 times 4.3). That is against $99£74€89A$143C$140 a month for AIR Starter (200 calls), or about $129£97€115A$186C$182 with 40 extra calls at $0.75£0.56€0.67A$1.08C$1.06. A $100£75€89A$144C$141 setup fee may apply.
How to set it up
- Start the 30-day free trial of AutoLeap AIR on Starter ($99£74€89A$143C$140 a month for 200 calls).
- Set the shop details AIR gives callers: hours, address, landmarks, diagnostic fee, and the services you do and don't offer.
- Never let AIR quote repair prices; set it to say an advisor will confirm a price after inspection.
- In states where all parties must agree to call recording, such as California, make sure the greeting says calls are recorded.
- Read the AIR Portal every morning and call back every request before 10 a.m.
What goes wrong
- Bookings only land on the calendar automatically for AutoLeap users. With other shop software, someone must enter each request.
- Overage is $0.75£0.56€0.67A$1.08C$1.06 a call above 200. If AIR answers every call, not just missed ones, you may need Growth ($199£150€178A$287C$281 for 500 calls).
- If AIR texts confirmations, those texts need the caller's consent and a working STOP under the TCPA.