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Trustpilot review invitations for conveyancers

Invite every client to review your firm on Trustpilot after completion, within the free plan's 50 invitations a month. Free.

At a glance

  • What it costsFree

  • Worth, in extra profit or time saved in the worked example$479£360€428A$691C$677 a month

  • Pays for itselfFree to run

  • Sign up and configure; no technical skills neededEasy to set up

Figures come from the worked example below, using its stated assumptions. Tool prices checked . How we check prices

The problem

Buyers choosing a conveyancer read reviews, and a firm with a handful of old reviews looks riskier than one with recent ones, even if its service is better. If a firm completes 35 transactions a month and a stronger review profile brought an assumed 1 extra instruction a month at a $1,596£1,200€1,428A$2,304C$2,256 fee, that's $1,596£1,200€1,428A$2,304C$2,256 of work a month.

What the AI does

Trustpilot lets businesses invite customers to leave a public review. Its free plan includes 50 automated review invitations a month and one user. After completion the firm invites every client, not only the happy ones, and a named person replies to reviews politely and without client details. The rating can be shown on the firm's website. Nothing in a reply discusses the client's matter.

A worked example

A conveyancing firm in Milton Keynes completes about 35 sales and purchases a month. On completion day each client is added to Trustpilot's invitations, within the free plan's 50 a month, and the practice manager replies to every review each week.

Before

35 completions a month, but clients asked for a review only now and then

After

All of about 35 clients a month invited, with an assumed 1 extra instruction a month at $1,596£1,200€1,428A$2,304C$2,256

What it's worth

About $479£360€428A$691C$677 a month in profit, at an assumed 30% margin on $1,596£1,200€1,428A$2,304C$2,256 of extra work from 1 more instruction a month. The free plan covers up to 50 invitations a month, so 35 completions cost nothing; Starter at $158£119€142A$228C$224 a month, paid yearly, is only needed above that. The extra instruction is an assumption; ask new clients where they heard of you.

How to set it up

  1. Open a free Trustpilot business account and check how invitations are sent on the free plan.
  2. Add a line to your client care letter saying you will ask for a review after completion, and cover it in your privacy notice.
  3. Invite every client after completion, whatever happened on the matter. Don't pick only the clients you expect to be pleased.
  4. Have one named person reply to reviews weekly, politely and without any detail of the client's matter.
  5. Show your rating on your website alongside your SRA digital badge.

What goes wrong

  • Choosing which clients to invite, or offering anything for a review, can break Trustpilot's guidelines and UK consumer protection law on fake and misleading reviews.
  • Confidentiality still applies in public. A reply that confirms a client's address, price or problem breaches your duty to them.
  • The free plan stops at 50 invitations a month. A busier month means waiting or moving to Starter at $158£119€142A$228C$224 a month on a 12-month contract.
  • Bad reviews will come. Reply calmly, take the conversation offline and deal with any complaint through your complaints procedure.

More ideas for Conveyancing Solicitors

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Conveyancing quote calculator for agents and brokers

Estate agents and mortgage brokers get your conveyancing quote straight from Hoowla's calculator, without phoning the office. From about $20£15€18A$29C$28 a month.

  • Costs $20–24£15–18€18–21A$29–35C$28–34/mo
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Last updated October 17, 2026.