The problem
Clinic Pilates classes get booked by WhatsApp and paid by bank transfer, and someone keeps the list, chases payments and fills dropouts. If you run 4 classes a week and the admin takes 20 minutes a class, that's 80 minutes a week, about 5.7 hours a month (80 x 4.3 / 60).
What the AI does
Bookwhen is an online booking system for classes and courses: people book and pay on your booking page, and you manage the attendees. The Standard plan adds memberships, passes, reminder emails, a waiting list and attendance tracking. You sell a block of classes as a pass and keep a waiting list for full classes. Deciding who is suitable for classes stays with the physio at assessment, not the booking form.
A worked example
A three-physio clinic in Cheltenham runs 4 clinical Pilates classes a week with 8 places each. Patients are cleared for classes at their assessment, then book and pay on Bookwhen.
Before
20 minutes a class on lists, payments and dropouts: 5.7 hours a month
After
About 5 minutes a class checking the register: 1.4 hours a month
What it's worth
About $114£86€102A$165C$162 a month of admin time saved, at an assumed $27£20€24A$38C$38 an hour, against about $21£16€19A$31C$30 a month plus VAT for Bookwhen Standard. That's 15 minutes saved on each of 4 classes a week: 60 minutes x 4.3, about 4.3 hours.
How to set it up
- Check Bookwhen's pricing page in pounds; it shows prices in your local currency plus VAT, and Standard was €19 (about $21£16€19A$31C$30) a month from a non-UK connection.
- Set up each class with its capacity, and sell blocks of classes as passes.
- Share the booking link only with patients you've assessed and cleared for classes.
- Turn on reminder emails and the waiting list.
- Choose how card payments are taken, through Bookwhen Payments, Stripe or PayPal, and check those fees, which are separate.
What goes wrong
- Don't put health questions in the booking form. Injury and condition details are special-category data and belong in your clinical record.
- A link shared beyond your patients lets anyone book. Check new names against your patient list each week.
- Card payment fees are on top of the plan price.
- Bookwhen shows prices in local currency, so confirm the sterling price before you commit.