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Google review requests for bodyshops after collection

Text every customer your Google review link the day after collection from a Firetext template. Google Business Profile is free; about $3£2€2A$4C$4 a month in texts.

At a glance

  • What it costs$3£2€2A$4C$4 a month

  • Worth, in extra profit or time saved in the worked example$213£160€190A$307C$301 a month

  • Pays for itselfIn a few days

  • Sign up and configure; no technical skills neededEasy to set up

Figures come from the worked example below, using its stated assumptions. Tool prices checked . How we check prices

The problem

People choosing a bodyshop, especially after a poor experience with an insurer's network repairer, read reviews first. A shop repairing 30 cars a month that never asks might get 1 review a month, so a single angry one sits near the top for weeks.

What the AI does

Google Business Profile lets you create a link or QR code that takes customers straight to your review form. The day after collection, send every customer the same short text from a Firetext template: thanks, and the link. Google's rules say reviews must reflect a genuine experience and nothing may be offered in return. Reply to each review from your profile, and deal with any complaint by phone.

A worked example

A bodyshop in Bolton repairs about 30 cars a month. Reception sends a thank-you text with the review link the day after each car goes home, and the QR code is printed on the collection paperwork.

Before

About 1 review a month, the newest 2 months old

After

If 1 customer in 6 responds: about 5 new reviews a month

What it's worth

About $213£160€190A$307C$301 a month in profit, if fresher reviews bring 1 extra $532£400€476A$768C$752 private repair a month (an assumption, not a promise) at an assumed 40% margin. Cost is about $2£1.50€1.79A$2.88C$2.82 a month for 30 texts at 5p, excluding VAT; Google Business Profile is free.

How to set it up

  1. Claim your Google Business Profile and create your review link and QR code.
  2. Write a short Firetext template with the customer's name, a thank-you and the link.
  3. Send it to every customer the day after collection, not only those who seemed happy.
  4. Print the QR code on the collection paperwork too.
  5. Reply to every review within a few days.

What goes wrong

  • Offering a discount or a free valet for a review breaks Google's rules and UK consumer law on fake and incentivized reviews.
  • Insurance customers may blame you for the insurer's delays. Reply calmly about what was in your control, and never mention claim details in public.
  • Keep it to one plain thank-you text with no offers, and don't send it to anyone who asked not to be contacted.

More ideas for Bodyshops

Labor time against estimate for bodyshops: Toggl Track

Technicians time each repair in Toggl Track against the estimate's labor hours, so you see which jobs overrun. From about $45£34€40A$65C$64 a month for 5 users.

  • Costs $45–60£34–45€40–54A$65–86C$64–85/mo
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Job adverts for bodyshops: hire panel and paint technicians

Draft clear job adverts and screening questions for panel and paint technicians with ChatGPT, Claude or Gemini. Free to about $27£20€24A$38C$38 a month.

  • Costs Free–$27Free–£20Free–€24Free–A$38Free–C$38/mo
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Insurer thread summaries with Gemini in Gmail for bodyshops

Gemini in Gmail sums up each insurance repair's email thread before you chase the insurer or update the customer. From about $16£12€14A$23C$23 a month.

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Paint and parts invoices for bodyshops captured with Dext

Dext reads paint, parts and consumables invoices from a photo or email and sends them to Xero for approval. About $32£24€29A$46C$45 a month plus VAT, billed yearly.

  • Costs $32–40£24–30€29–36A$46–58C$45–56/mo
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  • Pays for itself in about a week
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Repair progress texts for bodyshops: fewer chasing calls

Send a text at each repair stage from Firetext templates: parts arrived, in paint, ready to collect. From about $23£17€20A$33C$32 a month for 30 cars.

  • Costs $23£17€20A$33C$32/mo
  • Worth $133£100€119A$192C$188/mo
  • Pays for itself in about a week
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Repair photo records for bodyshops: evidence for insurers

CompanyCam keeps timestamped photos of every repair stage by job, ready to share with insurers and customers. From about $92£69€82A$132C$130 a month for 2 users.

  • Costs $92–113£69–85€82–101A$132–163C$130–160/mo
  • Worth $146£110€131A$211C$207/mo
  • Pays for itself within the month
  • Easy to set up

Last updated October 17, 2026.